ccollett_profile

Chris Collett

Solutions Architect, Digital Consultant

Software Skills

Web Development

VSCode, Codepen, Github, WordPress, Google Colab

Design

Adobe Photoshop, Adobe Illustrator, Figma, Midjourney

Productivity

Obsidian, Confluence, Notion

Project Management

JIRA, ClickUp

Email Marketing

Mailchimp, Campaign Monitor, PostUp, Active Campaign

CRM

Hubspot, Salesforce, Zoho

Analytics

Google Analytics, Mixpanel, SEMRush

Coding & Language Skills

Front-End

HTML, CSS, JavaScript, UIkit, Sass/LESS

Back-End

JSON, XML, Python, PHP, MySQL, Twig

Education

Associate's Degree in Film and Video Production

Orlando College, 1992 — 1994

Career Objective

I am an accomplished SaaS Solutions Architect with a proven track record, seeking new opportunities to leverage my expertise in developing innovative solutions and cultivate collaborative partnerships. With a passion for leading cross-functional teams and a strong aptitude for analyzing complex business processes, I consistently deliver high-quality results. By actively staying informed about emerging technologies, I continuously refine my skill-set to stay ahead of the curve.

Work Experience

Solutions Architect — GTxcel, Inc.

2011 — Present

  • Develop custom solutions or tools to meet publishers’ specific needs
  • Collaborate with the product development team to contribute new product ideas and features
  • Create proof-of-concept features to support the evolution of the platform, such as leveraging generative AI and Large Language Models
  • Meet with publishers to provide assistance, training, or troubleshoot technical issues
  • Developed and conceptualizing the product name for our SaaS publishing platform
  • Write SOW’s, technical documents, publisher-specific documentation
  • Troubleshoot and resolve support tickets when needed

Technical Account Manager — GTxcel, Inc.

2006 — 2011

  • Managed the end-to-end implementation process for new publishers
  • Collaborated with internal teams to identify and determine training requirements for new publishers
  • Provided guidance and support to publishers on workflow management and best practices
  • Escalated publisher concerns and facilitated internal communications as required
  • Evaluated and reported on project outcomes, client satisfaction, and client concerns
  • Established and nurtured relationships with new and existing publishers

Project Coordinator — Home Depot Home Services

2003 — 2006

  • Provided comprehensive logistical support for eight field managers fifteen roofing crews
  • Managed scheduling, material procurement, and delivery of resources
  • Processed billing, collection, and payroll in a timely and accurate manner
  • Monitored revenue projections and generated daily job reports
  • Maintained accurate and up-to-date records in the LMS
  • Conducted customer satisfaction follow-up interviews, documenting feedback and concerns
  • Reported customer concerns and feedback to relevant stakeholders

Freelance Digital Consultant

2010 — Present

  • Develop digital strategies aligned with client objectives
  • Develop optimization plans for improving performance and SEO
  • Conduct data analysis to generate actionable insights and measure performance
  • Recommend e-commerce solutions, including platform selection and product optimization

Freelance WordPress Developer

2005 — Present

  • Design, develop, and maintain WordPress websites following industry best practices
  • Modify and customize existing themes to meet client's specific requirements
  • Write comprehensive web design proposals, guiding clients through the design process
  • Assist clients in developing branding guidelines when none exist
  • Cultivate strong, long-term relationships with clients
  • Manage full project lifecycle, from initial consultation to final website deployment
  • Provide hosting and maintenance services for several clients
  • Integrate websites with third-party APIs